Shipments

Delivery times

We know you are looking forward to receiving your order, and we will strive to process it within 1-2 business days. Please note that orders are not dispatched or delivered on weekends or public holidays.

During periods of high demand, there may be some minor delays. Thank you for your patience and understanding!

Shipping rates and estimates

Shipping costs will be calculated and displayed at checkout to offer you maximum transparency.

Shipping confirmation and order tracking

You will receive a confirmation email with your tracking number as soon as your order has been shipped. You will be able to monitor your package in real time 24 hours after dispatch.

Damage

We care about your satisfaction. If your order arrives damaged, please contact our customer service team to file a complaint.

International shipping policy

We are happy to offer international shipping to most countries. However, some restrictions may apply. Do not hesitate to contact us to check shipping availability to your destination.

Shipping address changes

Sometimes you will need to change your shipping address. If you need to make any changes, please contact us as soon as possible. We will do our best to accommodate you.

Customer service

We are here for you! For any questions or queries regarding shipments, do not hesitate to contact us at the email address customercare@lamartina.eu or telephone number +39 041 9690712, or use our Whatsapp channel. Our customer service team is always ready to lend a hand.